Having studied in Shenyang City, Liaoning Province for three years, Russian international student Anna says she is constantly amazed by the city’s attention to detail. Recently, she visited Shenyang Water Group Co., Ltd. to immerse herself in the local smart water supply services and discover firsthand the technological conveniences hidden in everyday water use.

Speaking of her water use experience, Anna notes that it is very different from back home. In her hometown, sudden water outages, missed in-person meter readings, and cumbersome procedures are the norm—daily water use always comes with various petty hassles. In Shenyang, however, the full suite of smart water services has completely freed her from these troubles, allowing her to effortlessly enjoy a comfortable and livable life.

At the Shenyang Water Group Command Center, the integrated smart water management display made Anna’s eyes light up. This “smart navigation” system for urban water supply, supported by a digital system, can push out water outage alerts one hour in advance. Paired with an online mini program, all services can be handled without waiting at home for a meter reader—a completely non-intrusive, convenient, and thoughtful experience.

The AI-powered smart features take convenience to the next level. With a quick snap from a mobile phone, AI meter reading accurately identifies the reading with an accuracy rate of up to 99%—truly zero-barrier operation. When a pipe malfunctions, a one-click online repair request triggers an AI work order that is rapidly dispatched, with real-time updates on repair progress. The citywide pipeline network undergoes 24-hour smart inspection, providing all-round safeguards for urban water safety.

The smart transformation of urban water supply services vividly showcases Shenyang’s livable environment and the city’s innovative vitality.